RETURN POLICY

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new or unused condition, with all original tags and labels attached.

 



RETURN PROCESS

To return an item, please email customer service at support@jkonstore.net to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

JKonstore
Attn: Returns
RMA #
10 Miracle Way
THOROLD, Ontario L2V0B6
Canada


Please note, you will be responsible for all return shipping charges. We strongly recommend that you also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $20.00 will be deducted from your return to cover shipping charges.

EXCEPTIONS

The following items cannot be exchanged:

  • Final Sale

  • Open Box


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
 

  • Open Box (Used) :- An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the listing for full details and description of any imperfections. See all condition definitions, All Open Box Items are Final Sale. No refund or return.

  • Refund:- Once we receive your item, we will inspect it and notify you that we have received your returned item, we will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  • Shipping:- Customer will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


QUESTIONS


If you have any questions concerning our return policy, please contact us at:


Phone - 647-459-1208

Email - support@jkonstore.net